We put lots of love into every SnuggleBerry order! Since each piece is made just for you and your little cutie, SnuggleBerry items are generally not eligible for returns or exchanges.
But hey, we’re all about happy customers! If something isn’t quite right, we’re here to help!
Uh-oh! Something’s Not Right
Did your order arrive damaged, defective or not quite what you ordered? Don’t worry, we’ve got you!
We’ll send you a free replacement or issue a full refund.
Here’s what to do:
- Get in touch within 14 days of delivery through our Contact page.
- Include your order number and a clear photo showing the issue.
- No need to send anything back unless we ask you to.
Personalization makes your order extra special! Please double-check all names, spelling and details before checking out.
We make each item exactly as the information is entered at checkout, so we’re unable to replace items due to spelling or personalization mistakes submitted with your order.
Changed Your Mind? Need a Little Edit?
We are human too! If you need to change or cancel your order, reach out as soon as possible.
Once your order is in production, we’re unable to make changes or cancellations.
Where’s My Refund?
If your refund is approved, it’ll go right back to your original payment method.
Please allow 5–10 business days for it to show up, depending on your bank or payment provider.
Lost in the Mail?
Oh no, your goodies are taking the scenic route!
If your tracking hasn’t moved in a while or your package hasn’t arrived, send us a message. We’ll help track it down and work with you to find a solution.
A Little Love Goes a Long Way
At SnuggleBerry, every order is made with love, and we want every little package to bring a BIG smile.
Questions? Concerns? Just want to say hello? We’re always happy to hear from you!
With love,
The SnuggleBerry Team